FPT Software and Ionity have recently extended their partnership. FPT will support the pan-European high-power charging network for electric vehicles in upgrading its customer services. Ionity will leverage FPT’s best-shore delivery model to maximise its operational efficiency.
FPT Software’s best-shore delivery model for the European market involves a network of five local offices in Europe, including Germany, Belgium, Netherlands, and Scandinavia; three nearshore offices in Slovakia, the Czech Republic and Romania; three offshore locations in Vietnam, India and the Philippines. It allows local tech experts to proactively work with offshore teams to allocate resources, manage projects and ensure the delivery timeline and quality.
Ionity aims to further digitise its network management, including remote maintenance, to offer services and enhanced customer experience. FPT Software will provide a suite of SAP implementation and IT services ranging from consultancy to development to end-to-end testing. The team will be staffed from FPT’s European and offshore offices.
Hai Le, FPT Software Europe CEO, says “The key to best-shore is to support our clients anywhere, anytime, especially in case of a resource bottleneck. By leveraging the foundation of this partnership, taking best-shore as a new delivery model, FPT Software aims to expand our outreach and possibilities in the competitive tech industry.”
“Ionity has been one of FPT Software’s strategic alliances for many years. We aim to continue strengthening this relationship with professionalism and provide our customers with market and technology know-how to accelerate the digitalisation of their business processes,” he adds.
“Digital, connected services will allow us to enhance the customer experience continuously”, says Michael Hajesch, CEO and managing director at Ionity. “We have been successfully collaborating with FPT Software on SAP services and solutions since 2021 and look forward to extending our partnership.”
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May 19, 2023 at 01:07AM by Janmesh Chintankar, Khareem Sudlow
