So is it possible to be too efficient in SaaS and Cloud?
Maybe. And if so, maybe that’s Digital Ocean. If you haven’t heard of Digital Ocean, ask your developer. Many have used Digital Ocean at the cheaper, simpler version of AWS-Azure-Digital Ocean to get going fast and quickly.
Growth has slowed the past year, but profitability? It’s gotten crazy good. Or at least. operating margins and free cash flow are.
Digital Ocean is only growing 16% now at $700m ARR, and churn is up and NRR down. But it’s raining cash, and earnings per share is growing 22% — faster than revenue.
5 Interesting Learnings:
#1. Super, Duper Efficient Now — 42%+ Operating Margins
Digital Ocean was pretty darn efficient last year, with 40% EBITDA Margins and 16% free cash flow. But like almost everyone, it got even more efficient the past 12 months. Now they’re at 43% EBITDA and a stunning 32% free cash flow. That’s about as free cash flow-y as it gets.
But was growth sacraficed? Maybe. Or at least, maybe like many, tougher times meant holding the line on costs and people, leading to even more efficiency. For now.
#2. Still Pushing ARPU Up, Churn Stable — But NRR Way, Way Down This Year
Digital Ocean has small customers and tiny ARPUs, but pushing the ARPU up a bit has a huge impact on a percentage basis. ARPU was up +28% from 2022 over 2021, and another 6% the past 12 months on top of that. That’s fueled a lot of growth. But NRR was hit hard this year as so many optimized their budget, and NRR crashed from 118% to 96%. That’s a big hit in a much tougher year for Digital Ocean.
#3. Big Push To Get Customers That Will Pay At Least $50/Month
Ok that’s not a huge number but Digital Ocean really attracts the long tail. But at scale, even the slightly less long version of the tail is where the money is. The focus now is at $50+ a month customers.
#4. Churn Stable. Customers Just Tried to Optimize Their Spend — Even Tiny Ones
You might not think smaller Digital Ocean customers would be putting as much energy into optimizing their cloud spend as say a $1m a month AWS customer. But you’d be wrong 🙂 Churn did grow from 12% to 15%, but NRR fell far faster, from 118% to 96% in just one year. Even small cloud customers worked to bring down their spend in 2023.
#5. Almost All Customers Still from Self-Service
This makes sense at these price points. Digital Ocean has added a sales team and now a partner team, but it’s still early for both.
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Jason Lemkin, Khareem Sudlow
