As an entrepreneur with big goals, you dream of success and one day becoming a millionaire. You want financial independence. You want the means to enjoy a nice lifestyle. So how do you achieve your dreams? One of the best ways to get st...
The majority of small businesses (57%) report they are optimistic or extremely optimistic about the future of their businesses despite the COVID-19 crisis, according to a survey released today. The State of Small Business Report, issued by Faceboo...
Businesses all agree: you must serve customers well. But in today’s always-on digital ecosystem, this has been ramped up to the umpteenth degree. If you ignore your customers on the many different channels in which they communicate, they might j...
A reader wants to know how to get rich in a small business. “I want to start a small business and hope to become wealthy. Do I need to start a certain type of business? Do I have to give up my personal life? What does it take to get rich?” – Mar...
Micah Solomon, a world renowned customer service expert, is one of those people who does mystery shopping for large brands. You’ve probably heard of mystery shopping. It’s a method to provide feedback about the customer service experience. A myster...
