#SeoTips Let's start a new meme/hashtag/acronym: Global Information Network, or GIN. I know there's double entendre here, but we're entitled to have a modicum of fun in life, no? I've been writing about the coming of an information utility for a...
Company performance relies on how well a company is led, how engaged its employees are, and the quality of the technology at hand which effectively means the tools employees can leverage. Certainly, there are metrics for all of this. But the tro...
Moving to the cloud was never going to be seamless or sudden. There was simply too much at stake for most companies to make a big switch. With the exception of many cloud native companies like Salesforce and NetSuite, most customers and vendors ...
Some years ago, Marc Benioff told me he was not interested in developing back office apps that would compete with SAP and Oracle in the ERP and finance market. Many people, myself included, looked askance at that idea and wondered out loud how t...
I had a good conversation with a smart guy in Marin County over the weekend about the next normal and one thing he said seemed to be aimed at the heart of CRM. This impressed me because Kevin is not a CRM guy, though he started and successfully ...
These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role, and I have called this the "CRMification" of society. In economics w...
